Shipping & Returns

HOLIDAY SHIPPING DEADLINES

*Holiday Notice: During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.

MethodCut-off DayCut-off TimeInformation
International Economy12/3/1811:59PM ESTDHL International orders are guaranteed to arrive by 12/24/18 for orders placed before midnight on 12/3/18.
Economy
(Personalization Orders)
12/16/182PM ESTEconomy orders with personalized items are guaranteed to arrive by 12/24/18 for orders placed before 2PM on 12/16/18.
Economy12/17/182PM ESTEconomy orders are guaranteed to arrive by 12/24/18 for orders placed before 2PM on 12/17/18.
International Express
Temporarily Suspended
12/17/1811:59PM ESTInternational Express orders are guaranteed to arrive by 12/24/18 for orders placed before midnight on 12/17/18.
Next Day12/19/1811:59PM ESTNext Day orders are guaranteed to arrive by 12/24/18 for orders placed before midnight on 12/19/18.

DOMESTIC SHIPPING

Contiguous 48 States in the US (excluding Hawaii, Alaska, Puerto Rico).
Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

MethodCostExpected DeliveryInformation
Economy
RangeCost
Up to $49.99$5.95
$50+Free
4-8 business daysOrder will ship within 1-3 business days and arrive 4-8 business days after the order was shipped.

Personalized Orders
During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.
3 Day
RangeCost
Up to $49.99$17
$50-$99.99$19
$100-$199.99$21
$200-$299.99$23
$300-$499.99$35
$500-$999.99$42
$1000+$95
3-4 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)
Next Day
RangeCost
Up to $49.99$21
$50-$99.99$25
$100-$199.99$27
$200-$299.99$30
$300-$499.99$40
$500-$999.99$65
$1000+$140
1-2 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

DOMESTIC SHIPPING: Hawaii, Alaska, Puerto Rico

Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

MethodCostExpected DeliveryInformation
Economy
RangeCost
Up to $199.99$15
$200+Free
4-8 business daysOrder will ship within 1-3 business days and arrive 4-8 business days after the order was shipped.

Personalized Orders
During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.
3 Day
RangeCost
Up to $49.99$17
$50-$99.99$19
$100-$199.99$21
$200-$299.99$23
$300-$499.99$45
$500-$999.99$53
$1000+$135
3-4 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)
Next Day
RangeCost
Up to $49.99$31
$50-$99.99$35
$100-$199.99$37
$200-$299.99$40
$300-$499.99$50
$500-$999.99$75
$1000+$150
1-2 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

International Shipping

Click here for a list of our available countries.
Estimated delivery times may vary depending on your country’s customs requirements.

MethodCostExpected DeliveryInformation
International EconomyThe cost of shipping will be calculated and displayed during check out. This may include VAT/Tax fees.8-11 business daysOrder will ship within 1-3 business days and arrive 8-11 business days after the order was shipped.

Personalized Orders
During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.
International Express
Temporarily Suspended
The cost of shipping will be calculated and displayed during check out. This may include VAT/Tax fees.1-3 business days Orders placed by 2:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

Shipping Information

Where does S’well ship to?

We ship to all of the United States, including PO Boxes, and APO/FPO addresses. For locations outside of these areas, please see our International Shipping FAQs.

I have a PO Box. What shipping method can I use?

All shipments going to a PO Box will be shipped via UPS Surepost. We can not expedite to PO Boxes. If you need to receive your bottles in a shorter timeframe, please change your “Ship To” address to another physical address (non-PO Box) and select one of our expedited shipping options.

What carrier does S’well use?

We primarily use UPS (United Parcel Service) and USPS (US Postal Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.

I see that I can get free ground shipping when my order is over $50. How do I apply this perk to my order?

Free ground shipping is offered by S’well Bottle on orders over $50 via UPS Surepost. These orders will have an estimated shipping time frame of 4-8 business days. In order to apply it to your order, please select “Economy” as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska and Hawaiian orders.

What is S’well’s International Shipping policy?

International shipping is provided through DHL. To start an international order, please choose your country at checkout. DHL will calculate the total cost of your order in US Dollars (including freight, taxes and duties), and will handle payment and delivery of your order.

All orders placed on swellbottle.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

Where does S’well ship internationally?

Currently, S’well ships to 49 countries worldwide!

AustraliaEstoniaJapanPolandTaiwan*
AustriaFinlandLatviaPortugalThailand*
BelgiumFranceLiechtenstein*RomaniaTurkey*
Brazil*GermanyLithuaniaSaudi Arabia*United Arab Emirates*
BulgariaGreeceLuxembourgSingapore*United Kingdom
CanadaHong Kong*Malaysia*Slovakia
ChinaHungaryMaltaSouth Africa*
CroatiaIndia*Mexico*South Korea
CyprusIndonesia*Monaco*Spain
Czech RepublicIrelandNetherlandsSweden*
DenmarkItalyNew ZealandSwitzerland*

 
*Country is available through International Express
**International Express is temporarily suspended.

How much will International Shipping and Handling cost?

Shipping and handling is calculated based on your order size and your shipping destination. This cost will be displayed to you during check out. Please note all orders placed on swellbottle.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

Please note: If your order does not populate Shipping or VAT/Tax Costs your order may be placed on hold. A member of our Customer Service team will then be in contact regarding international quotes for your order.


Returns

What is the S’well return policy?

If you have purchased or received a product directly from www.swellbottle.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

S’well Bottle
1750 Wayne Lanter Ave
Madison, IL 62060

Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at help@swellbottle.com.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

International customers, please reach out to help@swellbottle.com for further assistance.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.