Frequently Asked Questions

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Product Info

Functionality:

Thanks to our triple-walled ThermaS'well™ insulation technology, which includes a copper layer, S'well products are able to keep any liquid hot or cold for long stretches while maintaining a condensation-free exterior.

S'well bottles, Travelers and Roamers will keep your beverage cold for up to 24 hours or hot for up to 12.

Please note, S'well product claims are based on tests using water. Other beverages may have varying results.

Please see our Care & Caution section for the full scoop on how to use your S’well product safely and effectively!

Each S’well product is a born multi-tasker—it’s really up to you how you want to integrate it into your lifestyle. Looking for inspiration? Below, we’ve outlined some of the important features of each of our products and a few of our favorite ways to use them.

The Original Bottle: Our classic S’well bottle is coveted for a reason: it combines beautiful design with superb quality, and can be used around the clock for all your hydration needs. We love using it for everything from ice water to white wine to green juice. It’ll keep your beverage cold for up to 24 hours and hot for up to 12, and maintain a condensation-free exterior so you’ll never have to worry about it sweating in your bag or making water rings on your desk.

The Traveler: Consider the Traveler your go-anywhere go-to. Ergonomically designed to fit comfortably in your hand, this new wide mouth shape is optimal for coffee or smoothies on your morning commute, or for hydrating during hikes or workouts. Triple-walled insulation keeps beverages cold for up to 24 hours and hot for up to 12.

The Tumbler: Calling all entertainers: the Tumbler is about to be your new best friend for all your indoor and outdoor festivities. Available in two sizes (10oz and 18oz), the Tumbler keeps drinks hot or cold with a condensation-free grip, making it perfect for serving up small batch cocktails at home or sharing a bottle of rosé on the beach. It’s also great for keeping water cold through the night on your bedside table, or throughout the workday at your desk. Heading out? Our insulated stainless steel Tumbler Lid instantly transforms the Tumbler into the ultimate to-go cup. The lid pops on with ease and is straw-friendly.

The Roamer: Meet your new, on-the-go pitcher: the ready-for-anything Roamer. In 40oz and 64oz sizes, it’s ideal for sharing beverages with your whole crew. It will keep you hydrated on all your big adventures—think long hikes, road trips and camping excursions—and keep carbonated beverages (like beer) fresh and bubbly at tailgate parties or trips to the brewery.The Roamer keeps beverages cold for up to 24 hours and hot for up to 12, and maintains a condensation-free exterior. Its ergonomic handle and base ledge make for easy carrying and pouring. The handle of S’well Roamers is made of Tritan, which is BPA-free, and is not intended for removal.

How do you use your S’well? Tag @swellbottle and #swellbottle for a chance to be featured on our social media accounts!

Please see our Care & Caution section for the full scoop on how to use your S’well product safely and effectively!

Devised to accommodate the active lifestyle, the Sport Collection offers ease and accessibility on-the-go, whether your passion is long runs, high hikes or back bends. Featuring the new Swing Cap with a hinged handle, the Sport bottle is ergonomically designed for comfortable, two-fingered carrying, and can also be clipped onto backpacks or bags for hands-free portability.

Although we recommend using the Swing Cap in conjunction with the Sport Collection bottle it came with, you should find the cap will fit on most bottles in your collection.

At this time, Swing Caps are only offered as part of the Sport Collection, and are not sold separately.

We do not recommend putting your S’well in the refrigerator, freezer, or microwave, as it can damage the bottle and its vacuum seal. But not to worry—you probably won’t have to warm or cool your beverage. Thanks to S’well’s genius, triple-walled technology, your drink should stay cold for up to 24 hours and hot for up to 12. (This pertains to our lidded products, such as our Original Bottle, Traveler and Roamer.)

Your S’well will certainly help your drink stay fresh all day long, but it’s not intended for long-term storage of liquids. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury. And remember, putting your S’well in the fridge can damage the vacuum seal that helps it maintain ideal temperatures.

Your S’well is airport security friendly, as long as you remember to empty out what’s inside first. Bon voyage!

No way! Thanks to S’well’s triple-walled insulation, which includes a copper layer, the outside of your S’well will stay completely condensation-free.

General:

S’well products are made of high-quality, 18/8 food-grade stainless steel. This material is inherently safe and highly resistant to rust and does not need a liner. Your S’well is BPA-free, providing a healthier and safer option to single-use plastic water bottles.

Our bottles and beverage containers are thoughtfully designed in New York City and responsibly made in China.

As S'well evolves, we continue to find new ways to lessen our environmental footprint. In fact, we launched S'ip by S'well with minimal cardboard packaging and we’ve recently updated (and downsized) our S'well packaging to a slim belly band made of 100% recycled paper. These discreet belly bands contain all the information you'll need about your new product, including care and caution instructions. The band is secured around your S’well with a few glue dots; it should come off with ease. If any residue remains on the product, a little rubbing alcohol (91%) will help it come off without damaging the paint on your bottle. Anything stronger than that may compromise the finish.

Be assured that we have taken the necessary steps to ensure that our products are properly protected during shipping and that we will continue to uphold our standards of excellence with this packaging change.

S’well Original:
25oz = 11.81”H x 3.15” W, 1 lb
17oz = 10.39” x 2.80” W, 0.69 lbs
9oz = 7.89”H x 2.64” W, 0.5 lbs

S’well Traveler:
20oz = 9.2”H x 3.25” W, 1 lb
16oz = 8.1”H x 3.25” W, 0.8 lbs
12oz = 6.5”H x 3” W, 0.69 lbs

S’well Tumbler:
18oz = 6.1”H x 3.3” W, 0.47 lbs
10oz = 3.3”H x 3.3” W, 0.25 lbs

S’well Roamer:
64oz = 10.8"H x 5.2"W, 1.8 lbs
40oz = 8.9"H x 4.7"W, 1.44 lbs

Care & Caution

Cleaning:

S'well products should be cleaned regularly—we recommend washing your bottle with warm water and soap after every use and drying and storing it with the top off. Our S’well Bottle Brush is a great tool to ensure your bottle stays thoroughly clean. Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal. S'well bottles are NOT dishwasher safe! Running a S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective. After washing your S'well, we recommend that you dry your beverage container by airing it out upside down and storing it with the lid off. This will help keep your S’well looking and smelling fresh.

Chalk Ink Pens are a fun way to label and personalize your bottle. The ink won’t rub off on your hand when you take a drink, but can easily be removed with a damp cloth, sponge or a bit of dish cleanser. Chalk Ink pens are safe and toxin free, just like the rest of our products.

For questions or concerns regarding warranty and cleaning information for our Swarovski bottles, please email help@swellbottle.com.

Caution:

S’well products should only be used for their intended purposes.

  • Do not place your S’well in the microwave.
  • Do not place your S’well in the freezer.
  • Do not overfill; hot liquids can burn user.
  • To prevent spills and leaking, the lid needs to be properly and fully tightened to ensure airtight seal.
  • S’well products are not intended for the long-term storage of liquids. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury.
  • If you are using your S’well to enjoy a fizzy soda, some bubbly, or another carbonated beverage, please use caution when opening. The airtight seal maintains the pressure required for all those bubbles. However, we don’t want you to spray some champagne on your favorite jacket or have the cap get away from you. If using with carbonated beverages, never point the bottle at anyone when opening.
  • S’wellTumblers, even paired with our lid, are not enclosed and may spill if not handled with care. Hot beverages can cause serious injury if spilled on user, so remember to exercise caution when using this product.
  • Misuse of the S’wellRoamer and it’s handle may result in injury, as well as cause premature wear and tear of the beverage container.
  • Misuse of the Swing Cap and it’s handle may result in injury, as well as cause premature wear and tear of the bottle.

Services

Personalization:

We’re so excited to offer personalization as a way to make your S’well all your own. By visiting the Personalization Shop on our website, you can specify the name, initials, or word of your choice and it will be engraved on your S’well bottle by our decorators. This engraving option is available for select S’well Bottle styles and sizes. We do not offer color or printed personalization at this time. See swellbottle.com/personalize for more information and to place a personalized order.

Orders will be processed within 24 hours of receipt of order. Shipping time will vary depending on your location. Once you order your product, we’ll send you a tracking number so you can keep tabs on your order as it ships. During the Holiday Season, please refer to the shipping information on the check-out screen to ensure your product arrives in time for gift opening!

All personalization costs $10. This cost will be added to the original listed price of the S’well product.

We currently have three personalization options available, each with a different character limit. If you choose to engrave a name, there is a 10 character limit. For initials there is a 3 character limit. Finally, you can choose our single character option for one letter.

Currently, hearts can be added to your personalized bottle. We can also engrave certain special characters from the following list of lowercase letters: à, â, ä, é, è, ê, ë, ì, ï, î, ò, ô, ö, ù, ç, and ñ.

If you choose our Name option, it will be engraved vertically on the bottle. If you choose either our Initials or Single Letter option, it will be engraved horizontally. The text will be centered on the bottle on the opposite side from our S’well logo. At this time it cannot be adjusted to any other location.

Please see the full list of styles and sizes available here.

Personalized orders will be shipped Economy shipping only. If you have non-personalized bottles in your bag, they will ship Economy as well, but separately from your personalized bottle(s), as they will be sent from different facilities. You will receive multiple tracking emails, and they may arrive at separate times.

Our personalization is done in our custom S’well font, designed specifically for a clean look that works nicely with our bottle design. We do not offer other font options at this time.

We’re sorry, but S’well does not currently offer gift messaging.

All personalized bottles are Final Sale. We will not accept returns or exchanges.

Policies

Discounts:

For the most up-to-date information regarding other discounts and promotions, subscribe to our newsletter.

Currently, the Student Store is undergoing construction. We apologize for the inconvenience and hope to have it up and running soon.

Warranties & Returns:

S’well offers a one-year limited warranty on all bottles purchased from swellbottle.com and authorized retailers with proof of purchase. For more information regarding authorized retailers please visit our authenticity page. This warranty covers any manufacturer defects, such as thermal performance issues, base becoming detached from the bottle and non-polished surfaces. To report a claim, please send an email to help@swellbottle.com with proof of purchase, reason for claim and pictures of your bottle. Specifically, please send a full-length photo of the front of the bottle, the bottom of the bottle and the claimed damage or defect area, if applicable. S’well reserves the right to request the product to be sent to our office for additional review and to verify the claim. All shipping labels will be provided by S’well.

S’well will review all cases. In the event that S’well deems a replacement is necessary, we will replace the product with the same style and size. If that product is not available, the closest style will be sent as a replacement.

S’well’s one-year limited warranty does not cover any issues due to improper use, normal wear and tear, or loss / theft of the bottle.

For questions or concerns regarding warranty and return information for our Swarovski bottles, please email help@swellbottle.com.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

If you have purchased or received a product directly from www.swellbottle.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

S'well Bottle
1750 Wayne Lanter Ave
Madison, IL 62060

Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at help@swellbottle.com.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.

Shipping

Domestic and Canadian Ordering & Shipping:

We ship to all of the United States, including PO Boxes, and APO/FPO addresses. For locations outside of these areas, please see our International Shipping FAQs.

Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.
Contiguous 48 States in the US
(excluding Hawaii, Alaska, US Territories)

  • Range
  • Up to $49.99
  • $50-$99.99
  • $100-$199.99
  • $200-$299.99
  • $300-$499.99
  • $500-$999.99
  • $1000+
  • Economy
  • $5.95
  • free
  • free
  • free
  • free
  • free
  • free
  • 3 Day
  • $17
  • $19
  • $21
  • $23
  • $35
  • $42
  • $95
  • Next Day
  • $21
  • $25
  • $27
  • $30
  • $40
  • $65
  • $140

Canada

  • Range
  • Up to $149.99
  • $150-$299.99
  • $300-$499.99
  • $500+
  • Economy
  • $5
  • $8
  • $10
  • $15

Hawaii, Alaska, US Territories

  • Range
  • Up to $49.99
  • $50-$99.99
  • $100-$199.99
  • $200-$299.99
  • $300-$499.99
  • $500-$999.99
  • $1000+
  • Economy
  • $15
  • $15
  • $15
  • free
  • free
  • free
  • free
  • 3 Day
  • $17
  • $19
  • $21
  • $23
  • $45
  • $53
  • $135
  • Next Day
  • $31
  • $35
  • $37
  • $40
  • $50
  • $75
  • $150
Economy Shipping Order will ship within 1 business day and arrive 4-8 business days after the order was shipped.
3 Business Day Shipping Order will ship the same business day if placed by 2:00PM EST and arrive 3 business days after the order was placed.
Next Business Day Shipping Order will ship the same business day if placed by 2:00PM EST and arrive 1 business day after the order was placed.
APO/FPO Order will ship within 1 business day. These will be shipped via Surepost will have additional shipping times due to location and hand off to USPS via Parcel Post.*During the Holiday Season, please refer to the shipping information provided during check-out.

All shipments going to a PO Box will be shipped via UPS Surepost. We can not expedite to PO Boxes. If you need to receive your bottles in a shorter timeframe, please change your “Ship To” address to another physical address (non-PO Box) and select one of our expedited shipping options. Currently, we do not support shipments to PO Boxes in Canada.

We primarily use USPS (US Postal Service) and UPS (United Parcel Service). If your order is shipping to a PO Box address, final delivery will always be made by USPS, regardless of which shipping type you choose.

Free ground shipping is offered by S'well Bottle on orders over $50 via UPS Surepost. These orders will have an estimated shipping time frame of 4-8 business days. In order to apply it to your order, please select "Economy" as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska, Hawaii and Canadian orders.

International Ordering & Shipping:

International shipping has been temporarily suspended. We are in the process of determining a carrier service that provides the quickest delivery at the best possible value to you! Please check back on 8/31 for updates!

If you have purchased or received a product directly from www.swellbottle.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

S'well Bottle
1750 Wayne Lanter Ave
Madison, IL 62060

Please make sure you include your Order Number and the reason for return on your packing slip. If this return is for a quality issue, please reach out to us at help@swellbottle.com.

Please note, the consumer is responsible for all shipping and handling costs associated with returns / exchanges.

CAN’T FIND YOUR ANSWER?

Submit a request and our S'well Bottle Experts will answer your request within 24 hours. For time sensitive issues, please contact us at (844) 60- SWELL Monday through Friday between the hours of 9AM and 7PM EST.

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