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Customer Service

Stay updated with announcements, find answers to S’well questions, and share your suggestions with us.

Product related questions

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Our bottles are created with ThermaS’well technology. Our vacuum seal keeps any liquid you place inside cold for 24 hours and hot for 12, so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.

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S’well bottles are subject to normal wear and tear if not treated with care. All of our bottles are coated with soy-based paints, which give up some durability to ensure maximum safety and  eco-friendliness.  Because of this, there are some instances where pieces of the paint may chip after a fall or two.

S’well bottles can dent when subject to a large enough impact, so be careful when using and transporting the bottle. This means no playing frisbee with it!

If for some reason, you receive a brand new S’well bottle with a dent or paint chip, that’s a different story. In that case, please contact customer service via the form below, and we will help you as soon as possible.

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First, let’s answer how NOT to clean a S’well bottle. S’well bottles are NOT dishwasher safe. Running a S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective. You should also make sure that you do NOT submerge your cap for long periods of time, since that will interfere with the vacuum seal.

S’well bottles are simply cleaned with a mixture of hot water and soap. Yes, it’s that easy!

If you’re looking for a really deep clean, we recommend a mixture of hot water, soap, and vinegar. Leaving this solution in your S’well to soak overnight tends to get rid of the smell of the coffee you left in your S’well for a week…

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Learn more about S’well and our mission here.

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S’well bottles are made of high-quality, 18/8 food-grade stainless steel. They are BPA, BPS and toxin-free, providing a healthier and safer option to single-use plastic water bottles. We don’t just stop there – our variety of paints are soy-based and also toxin/lead free.

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S’well has always shared the same concerns as our customers over the manufacturing of our bottles in China. We have set in place a set of manufacturing guidelines by which all of our overseas partners must adhere to, ensuring that our product is produced safely and sustainably. More importantly, these guidelines ensure the well being of the people who create our bottles, guaranteeing fair treatment and compensation. By manufacturing in China, S’well is able to create an item of exceptional quality at a reasonable price.

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S’well bottles are airport security friendly, as long as you remember to empty out what’s inside first!

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No — all S’well bottles are made from high quality 18/8 grade stainless steel, completely free of BPA and harmful toxins. Stainless steel is inherently safe and highly resistant to rust, meaning the insides of our bottles don’t need a liner.

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We love the chalk pens because we can label our bottles, and the ink won’t wipe off when you go to take a sip. But what happens when you do want to wipe off that chalk art? The chalk ink can be easily removed with a damp cloth or Windex.

Also, if you’re curious, our Chalk Ink pens are safe and toxin free, just like the rest of our products.

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After you wash your S’well bottle (see How do I clean my S’well Bottle?), we recommend that you dry your S’well by airing it out upside down and store your S’well with the lid off. This allows your bottle to air out and dry properly, keeping your S’well as fresh as the day you got it!

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S’well bottles can maintain the temperature of any liquid, hot or cold. This means you can pack your water, juice, smoothie or any other cold beverage in your S’well, and it will stay cold for 24 hours.

Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours.

Carbonated beverages stay fresh with our vacuum seal, so feel free to fill your S’well with soda, beer, champagne or any other bubbly drinks. On that note, our 25oz S’wells fit an entire bottle of wine, so it’s perfect for wine on the go to a dinner party, picnic or any other occasion that calls for a celebration.

The options are endless!

Show us how you use you S’well bottle by tagging us @swellbottle #swellbottle . You might even find your picture on our S’tories page!

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25oz. = 12”H x 3” W, 18oz.
17oz. = 10.25” x 2.75” W, 16oz.
9oz. = 8”H x 2.5” W, 8.7oz.

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Thanks to our double walled insulation, our bottles are sweat proof!

Returns

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S’well is a busy, yet small team. We also want to keep our customers happy! Please allow 7-10 business days to process a return from the day that we receive your items back in our warehouse.

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If you have purchased or received a product directly from www.swellbottle.com and would like to return it within 14 days, we can issue either a complete refund or exchange. Returned items must be in perfect, unused condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason other than manufacturer defect.  S’well offers a 1-year replacement period for items presenting with manufacturing defects. Orders outside one year will receive a credit towards a future www.swellbottle.com purchase.** Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.

Ordering & Shipping

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Once you’ve placed your order, it typically takes 48 hours to be processed and shipped. As soon as it ships, you will receive a shipping confirmation with your tracking number, so you can see when the package will arrive. From there, please allow 5-8 business days for transit, depending on your location. All orders are shipped Monday-Friday, with the exception of holidays, from our warehouse based in McCarran, NV.

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S’well accepts all major credit cards, as well as PayPal for payment.

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Domestic orders

We know you’re excited about your S’well purchase, so we try to have your orders shipped as quickly as possible! Typically, orders are processed and shipped out within 48 hours of purchase.

Orders below $99.99 ship via USPS with an average transit time of 5-8 business days.

Orders of $100.00 or more ship via UPS ground with an average transit time of 5-7 business days.

• Orders above $100.00 receive free shipping!

• Orders shipping within the domestic US (with the exception of HI and AK) incur a $8.00 flat rate per order (*for purchases up to $99.99)

• Orders shipping to HI and AK incur a $15 flat rate per order

• Orders shipping to Canada incur a $12 flat rate per order

• All other international orders incur a $25 flat rate per order

For questions regarding shipping, please email customerservice@swellbottle.com.

International orders:

Shipping charges on international orders are calculated based on total purchase price, weight and country of destination. Please note, international orders are subject to customs charges. S’well Bottle cannot determine these charges and cannot be held responsible for such. International orders usually take 10-14 working days to arrive, but can vary depending on the particular country’s mail delivery services. Keep in mind S’well Bottle has retailers all over the world. Please email (see the form below) if you would like to find a retailer nearby and support local small business.

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Simply send an inquiry to customerservice@swellbottle.com with your zip code & a member of our engagement team would be happy to send a list of the closest retailers in your area.

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S’well Retailer?

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Love your S’well bottle? Show us!

Take a look at photos from other S’wellers and show us your own.

Read S’tories.

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