FREE SHIPPING on all orders over $100 (excluding HI and AK)

Frequently Asked Questions

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Product related questions

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Our bottles are created with ThermaS’well technology. Our vacuum seal keeps any liquid you place inside cold for 24 hours and hot for 12, so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.

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S’well bottles are subject to normal wear and tear if not treated with care.

S’well bottles can dent when subject to a large enough impact, so be careful when using and transporting the bottle. This means no playing frisbee with it!

If for some reason, you receive a brand new S’well bottle with a dent or paint chip, that’s a different story. In that case, please contact customer service via the form below or email help@swellbottle.com, and we will help you as soon as possible.

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First, let’s answer how NOT to clean a S’well bottle. S’well bottles are NOT dishwasher safe. Running a S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective. You should also make sure that you do NOT submerge your cap for long periods of time, since that will interfere with the vacuum seal.

S’well bottles are simply cleaned with a mixture of hot water and soap. Yes, it’s that easy!

If you’re looking for a really deep clean, we recommend a mixture of hot water, soap, and vinegar. Leaving this solution in your S’well overnight tends to get rid of the smell of the coffee you left in your S’well for a week…

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Learn more about S’well and our mission here.

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S’well bottles are made of high-quality, 18/8 food-grade stainless steel. They are BPA, BPS and toxin-free, providing a healthier and safer option to single-use plastic water bottles.

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Our bottles are responsibly made in China.

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S’well bottles are airport security friendly, as long as you remember to empty out what’s inside first!

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No — all S’well bottles are made from high quality 18/8 grade stainless steel, completely free of BPA and harmful toxins. Stainless steel is inherently safe and highly resistant to rust, meaning the insides of our bottles don’t need a liner.

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We love the chalk pens because we can label our bottles, and the ink won’t wipe off when you go to take a sip. But what happens when you do want to wipe off that chalk art? The chalk ink can be easily removed with a damp cloth or Windex.

Also, if you’re curious, our Chalk Ink pens are safe and toxin free, just like the rest of our products.

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After you wash your S’well bottle (see How do I clean my S’well Bottle?), we recommend that you dry your S’well by airing it out upside down and store your S’well with the lid off. This allows your bottle to air out and dry properly, keeping your S’well as fresh as the day you got it!

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S’well bottles can maintain the temperature of any liquid, hot or cold. This means you can pack your water, juice, smoothie or any other cold beverage in your S’well, and it will stay cold for 24 hours.

Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours.

Carbonated beverages stay fresh with our vacuum seal, so feel free to fill your S’well with soda, beer, champagne or any other bubbly drinks. On that note, our 25oz S’wells fit an entire bottle of wine, so it’s perfect for wine on the go to a dinner party, picnic or any other occasion that calls for a celebration.

The options are endless!

Show us how you use you S’well bottle by tagging us @swellbottle #swellbottle . You might even find your picture on our S’tories page!

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25oz. = 11.81”H x 3.15” W, 1 lb
17oz. = 10.39” x 2.80” W, 0.69 lbs
9oz. = 7.89”H x 2.64” W, 0.5 lbs

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Thanks to our double walled insulation, our bottles are sweat proof!

Returns

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S’well is a busy, yet small team. We also want to keep our customers happy! Please allow 7-10 business days to process a return from the day that we receive your items back in our warehouse.

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If you have purchased or received a product directly from www.swellbottle.com and would like to return it within 30 days, we can issue a refund. Returned items must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect.  S’well offers a 1-year replacement period for items presenting with manufacturing defects.  Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.

Ordering & Shipping

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We ship to all of the US, including PO, APO, FPOs and all US Territories.
Our shipping prices are based on the value of the items in your order and on the service level you choose. When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.

Business days are Monday through Friday, excluding weekends and Federal holidays.

Economy Shipping:

Will ship within 1 business day. Arrives in 4-8 business days after the order is shipped

3 Business Day Shipping:

Will ship the same business day if placed by 1:30PM EST, arriving 3 business days after the order was placed

Next Business Day Shipping:

Will ship the same business day if placed by 1:30PM EST and arrive 1 business day after the order was placed

Range Economy 3 Day Next Day
Up to $50 $6 $12 $21
$50-$100 $8 $14 $25
$100-$200 Free $16 $27
$200-$300 Free $18 $30
$300-$500 Free $23 $40
$500-$1000 Free $38 $60
$1000-$2000 Free $65 $95
$2000-$3000 Free $95 $135
$3000+ Free $120 $160

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Economy Shipping:

Will ship within 1 business day. Arrives in 4-8 business days after the order is shipped

3 Business Day Shipping:

Will ship the same business day if placed by 1:30PM EST, arriving 3 business days after the order was placed

Next Business Day Shipping:

Will ship the same business day if placed by 1:30PM EST and arrive 1 business day after the order was placed

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We ship to Hawaii and Alaska, including PO, APO, FPOs. We also ship to U.S. Territories.See below for the adjusted pricing for Hawaii, Alaska and U.S. Territories

Range Economy 3 Day Next Day
Up to $50 $15 $17 $28
$50-$100 $15 $19 $32
$100-$200 $15 $21 $34
$200-$300 Free $23 $37
$300-$500 Free $25 $47
$500-$1000 Free $43 $67
$1000-$2000 Free $70 $102
$2000-$3000 Free $100 $142
$3000+ Free $125 $167

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We primarily use USPS (US Postal Service) and FedEx (Federal Express).
If your order is shipping to a PO box address, final delivery will always be made by USPS regardless of which shipping type you choose.

Want to become a
S’well Retailer?

Please submit an application to become a S’well retailer.

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Love your S’well bottle? Show us!

Take a look at photos from other S’wellers and show us your own.

Read S’tories.

Order replacement Caps

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