Frequently Asked Questions

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Product related questions

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Learn more about S’well and our mission here

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S’well bottles can maintain the temperature of any liquid, hot or cold.Pack your water, juice, smoothie or any other cold beverage in your S’well, and it will stay cold for 24 hours.

Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours. Make sure to use caution when filling your bottle with hot liquids as the overflow of liquid can cause burning. Always ensure lid is fully and properly tightened before each use.

Our 25oz S’wells fit an entire bottle of wine, so it’s perfect to bring to a dinner party, picnic or any occasion that calls for a cheers.

You can also put carbonated beverages such as soda or beer in your S’well, but avoid unnecessary shaking and take care when opening.

The options are endless! Show us how you use you S’well bottle by tagging us @swellbottle #swellbottle. You might even find your picture on our S’tories page!

CAUTION! S’well bottles are not intended for the long-term storage of liquids. Alcohol, some juices, and dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury.

Remember if you are using your S’well to enjoy a fizzy soda, some bubbly, or another carbonated beverage, please use caution when opening. The airtight seal maintains the pressure required for all those bubbles. However, we don’t want you to spray some champagne on your favorite jacket or have the cap get away from you. If using with carbonated beverages, never point the bottle at anyone when opening.

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Our vacuum seal keeps any liquid you place inside cold for 24 hours, so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.

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Do not put your S’well in the microwave as it will damage your bottle and your microwave. The vacuum seal keeps any liquid you place inside hot for 12 hours, so there’s no need to put it in the microwave.

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S’well bottles are not intended for the long-term storage of liquids. Alcohol, fermented or dairy-based beverages can spoil and may cause excessive pressure buildup in bottle, which can lead to lid failure and injury.

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CLEANING: S’well bottles are NOT dishwasher safe. Running a S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective.

S’well bottles are simply cleaned with a mixture of hot water and soap. Our Bottle brush is a great tool to ensure your bottle is as clean as the day you got it! Finally, we recommend using effervescent tablets for those hard to reach places. We recommend rinsing your bottle after every use and to always dry and store your S’well with the top off.Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.

STORING: After washing your S’well (see How do I clean my Bottle?), we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’well as fresh as the day you got it.

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S’well bottles are made of high-quality, 18/8 food-grade stainless steel. They are BPA, BPS and toxin-free, providing a healthier and safer option to single-use plastic water bottles. Since all S’well bottles are made from high-quality, 18/8 food-grade stainless steel, which is inherently safe and highly resistant to rust. This means the inside of our bottles do not need a liner.

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No, all S’well bottles are made from high-quality, 18/8 food-grade stainless steel, which is inherently safe and highly resistant to rust. This means the inside of our bottles do not need a liner.

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After washing your S’well (see How do I clean my Bottle?), we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’well as fresh as the day you got it.

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S’well’s tripled-walled insulation, which includes a copper layer, leaves the outside of the bottle completely condensation free.

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Our bottles thoughtfully designed in New York City and are responsibly made in China.

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25oz. = 11.81”H x 3.15” W, 1 lb
17oz. = 10.39” x 2.80” W, 0.69 lbs
9oz. = 7.89”H x 2.64” W, 0.5 lbs

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S’well bottles are airport security friendly, as long as you remember to empty out what’s inside first.

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Chalk Ink Pens are a fun way to label and personalize your bottle. The ink won’t rub off on your hand when you go to take a drink, but can easily be removed with a damp cloth or kitchen cleaner. Chalk Ink pens are safe and toxin free, just like the rest of our products.

Returns

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Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

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If you have purchased or received a product directly from www.swellbottle.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

150 Raritan Center Parkway

Edison, NJ 08837

Please make sure you indicate the reason for return on your packing slip.  If this return is for a quality issue, please reach out to us at help@swellbottle.com

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.

Ordering & Shipping

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We ship to all of the United States, including US Territories, PO Boxes, and APO/FPO addresses and Canada addresses.

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Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

Contiguous 48 States in the US

(excluding Hawaii, Alaska, US Territories, PO Boxes, and APO/FPO addresses)

Range Economy 3 Day Next Day
Up to $50 Free $17 $21
$50-$100 Free $19 $25
$100-$200 Free $21 $27
$200-$300 Free $23 $30
$300-$500 Free $35 $40
$500-$1000 Free $42 $65
$1000-$2000 Free $95 $140
$2000-$3000 Free $125 $180
$3000+ Free $165 $218

 

Hawaii, Alaska, US Territories, PO Boxes, and APO/FPO

Range Economy 3 Day Next Day
Up to $50 $15 $17 $31
$50-$100 $15 $19 $35
$100-$200 $15 $21 $37
$200-$300 Free $23 $40
$300-$500 Free $45 $50
$500-$1000 Free $53 $75
$1000-$2000 Free $135 $150
$2000-$3000 Free $170 $190
$3000+ Free $200 $228

 

Canada

Range Ontario & Quebec New Brunswick All Other Territories
Up to $49.99 $8.95 $10 $16
$50-$99.99 $8.95 $12 $18
$100-$199.99 $11 $14 $23
$200-$299.99 $13.50 $18 $30
$300-$499.99 $15 $20 $32
$500-$999.99 $50 $60 $80

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Economy Shipping:

Order will ship within 1 business day and arrive 4-8 business days after the order was shipped

3 Business Day Shipping:

Order will ship the same business day if placed by 1:00PM EST and arrive 3 business days after the order was placed

2 Business Day Shipping:

Order will ship the same business day if placed by 1:00PM EST and arrive 2 business days after the order was placed

Next Business Day Shipping:

Order will ship the same business day if placed by 1:00PM EST and arrive 1 business day after the order was placed

Please note that shipping to APO/FPO addresses may add additional time to your order

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We primarily use USPS (US Postal Service) and UPS (United Parcel Service).
If your order is shipping to a PO Box address, final delivery will always be made by USPS regardless of which shipping type you choose.

Canada FAQ

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S’well Retailer?

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Love your S’well bottle? Show us!

Take a look at photos from other S’wellers and show us your own.

Read S’tories.

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can’t find your answer?

Submit a request and our S’well Bottle Experts will answer your request w  For time sensitive issues, please contact us at (844) 60- SWELL Monday through Friday between the hours of 9AM and 7PM EST.




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