Frequently Asked Questions

Stay updated with announcements, find answers to S’well questions, and share your suggestions with us.

Product related questions

A:

Learn more about S’well and our mission here

A:

S’well bottles can maintain the temperature of any liquid, hot or cold.

Pack your water, juice, smoothie or any other cold beverage in your S’well, and it will stay cold for 24 hours.

Tea, coffee, hot chocolate or any other hot beverage will keep its heat for 12 hours. Make sure to use caution when filling your bottle with hot liquids as the overflow of liquid can cause burning. Always ensure lid is fully and properly tightened before each use.

Our 25oz S’wells fit an entire bottle of wine, so it’s perfect to bring to a dinner party, picnic or any occasion that calls for a cheers.

You can also put carbonated beverages such as soda or beer in your S’well, but avoid unnecessary shaking and take care when opening.

The options are endless! Show us how you use you S’well bottle by tagging us @swellbottle #swellbottle. You might even find your picture on our S’tories page!

Please note that S’well bottles are not intended for the long-term storage of liquids. Alcohol, fermented or dairy-based beverages can spoil and may cause excessive pressure buildup in your bottle, which can lead to lid failure and injury.

A:

Our bottles are created with ThermaS’well™ technology. The vacuum seal keeps any liquid you place inside cold for 24 hours, so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.

A:

Do not put your S’well in the microwave as it will damage your bottle and your microwave. Our bottles are created with ThermaS’well™ technology. The vacuum seal keeps any liquid you place inside hot for 12 hours, so there’s no need to put it in the microwave.

A:

S’well bottles are not intended for the long-term storage of liquids. Alcohol, fermented or dairy-based beverages can spoil and may cause excessive pressure buildup in bottle, which can lead to lid failure and injury.

A:

S’well bottles are NOT dishwasher safe. Running a S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective.

S’well bottles are simply cleaned with a mixture of hot water and soap. We recommend rinsing your bottle after every use and to always dry and store your S’well with the top off.

Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.

A:

S’well bottles are made of high-quality, 18/8 food-grade stainless steel. They are BPA, BPS and toxin-free, providing a healthier and safer option to single-use plastic water bottles.

A:

No — all S’well bottles are made from high-quality, 18/8 food-grade stainless steel, which is inherently safe and highly resistant to rust. This means the inside of our bottles do not need a liner.

A:

After washing your S’well (see How do I clean my Bottle?), we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’well as fresh as the day you got it.

A:

S’well’s double-walled insulation leaves the outside of the bottle completely condensation free.

A:

Our bottles are responsibly made in China.

A:

25oz. = 11.81”H x 3.15” W, 1 lb
17oz. = 10.39” x 2.80” W, 0.69 lbs
9oz. = 7.89”H x 2.64” W, 0.5 lbs

A:

S’well bottles are airport security friendly, as long as you remember to empty out what’s inside first.

A:

Chalk Ink Pens are a fun way to label and personalize your bottle. The ink won’t rub off on your hand when you go to take a drink, but can easily be removed with a damp cloth or kitchen cleaner. Chalk Ink pens are safe and toxin free, just like the rest of our products.

Returns

A:

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

A:

If you have purchased or received a product directly from www.swellbottle.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please email help@swellbottle.com.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.

Ordering & Shipping

A:

We ship to all of the United States and Canada, including US Territories, PO Boxes, and APO/FPO addresses.

A:

Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.

Contiguous 48 States in the US

(excluding Hawaii, Alaska, US Territories, PO Boxes, and APO/FPO addresses)

Range Economy 3 Day Next Day
Up to $50 Free $17 $21
$50-$100 Free $19 $25
$100-$200 Free $21 $27
$200-$300 Free $23 $30
$300-$500 Free $35 $40
$500-$1000 Free $42 $65
$1000-$2000 Free $95 $140
$2000-$3000 Free $125 $180
$3000+ Free $165 $218

 

Hawaii, Alaska, US Territories, PO Boxes, and APO/FPO

Range Economy 3 Day Next Day
Up to $50 $15 $17 $31
$50-$100 $15 $19 $35
$100-$200 $15 $21 $37
$200-$300 Free $23 $40
$300-$500 Free $45 $50
$500-$1000 Free $53 $75
$1000-$2000 Free $135 $150
$2000-$3000 Free $170 $190
$3000+ Free $200 $228

 

Canada

Range Ontario & Quebec New Brunswick All Other Territories
Up to $49.99 $8.95 $10 $16
$50-$99.99 $8.95 $12 $18
$100-$199.99 $11 $14 $23
$200-$299.99 $13.50 $18 $30
$300-$499.99 $15 $20 $32
$500-$999.99 $50 $60 $80

A:

Economy Shipping:

Order will ship within 1 business day and arrive 4-8 business days after the order was shipped

3 Business Day Shipping:

Order will ship the same business day if placed by 1:30PM EST and arrive 3 business days after the order was placed

Next Business Day Shipping:

Order will ship the same business day if placed by 1:30PM EST and arrive 1 business day after the order was placed

Please note that shipping to APO/FPO addresses may add additional time to your order

A:

We primarily use USPS (US Postal Service) and FedEx (Federal Express).
If your order is shipping to a PO Box address, final delivery will always be made by USPS regardless of which shipping type you choose.

Canada FAQ

Want to become a
S’well Retailer?

Please submit an application to become a S’well retailer.

Apply Now

Love your S’well bottle? Show us!

Take a look at photos from other S’wellers and show us your own.

Read S’tories.

Order replacement Caps

Order Replacement Caps
Order Replacement Caps

can’t find your answer?

Submit a request and S’well Team will answer your request as soon as possible.  For time sensitive issues, please contact us at (844) 60- SWELL Monday through Friday between the hours of 9AM and 7PM EST.




5 or 8 digit number in order email