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Frequently Asked Questions
Canada

We’re happy to announce that S’well now offers shipping to Canada

Ordering & Shipping

A:

S’well ships to all territories in Canada: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon Territory.

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Right now S’well only has one shipping option, Canada Economy. Your order will ship from our warehouse 1 business day after the order is placed. The order will take 4-8 business days to arrive. You will receive tracking information once your order has been shipped.

When calculating your total shipping time, please keep in mind that the day the package is shipped or picked up from our warehouse is not considered the first business day; start counting business days from first full day that the package is “in transit” to you.

Business days are Monday through Friday, excluding weekends and US and Canadian Federal holidays.

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We accept Visa, MasterCard, American Express, JCB, Diners Club and Paypal. We only accept payment methods with billing addresses in Canada and the US.

All orders placed on swellbottle.com are in USD. If you use a CAD denominated card, we will accept your payment, but note that you are subject to conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

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There will be no additional shipping costs due upon the receipt of your order. S’well uses a Duty Prepaid (DDP) service, which means we collect all Canadian Duties and Taxes during the initial order payment online. This means there will be no surprise charges upon delivery of your order.

All orders placed on swellbottle.com are in USD. If you use a CAD denominated card, we will accept your payment, but note that you are subject to conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

A:

Our shipping prices are based on both the value of the items in your order and the ship to territory.

Range Ontario & Quebec New Brunswick All Other Territories
Up to $49.99 $8.95 $10 $16
$50-$99.99 $8.95 $12 $18
$100-$199.99 $11 $14 $23
$200-$299.99 $13.50 $18 $30
$300-$499.99 $15 $20 $32
$500-$999.99 $50 $60 $80

A:

All orders shipping to Canada are subject to taxes and customs duties dependent on the value of the order and shipping address.

S’well uses a Duty Prepaid (DDP) service, which means we collect all Canadian Duties and Taxes during the initial order payment online. This means there will be no surprise charges upon delivery of your order.

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S’well ships all orders using DHL. In some circumstances, the final delivery is made by your local post office.

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Right now S’well only accepts orders shipping to Canada that have a value less than $1,800 USD. If you would like to inquire about an order exceeding $1,800 USD please email customer engagement at help@swellbottle.com!

Returns

All orders shipped to Canada are Final Sale. If you believe that there is a manufacturing defect with your product, please contact customer engagement at help@swellbottle.com, and we’ll gladly facilitate your request.

can’t find your answer?

Submit a request and S’well Team will answer your request as soon as possible.  For time sensitive issues, please contact us at (844) 60- SWELL Monday through Friday between the hours of 9AM and 7PM EST.




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